|
|
|
Español
|
|
|
Choose a region:
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
We've got you covered
At PolyVision, we believe in helping our customers achieve their goals. It is our commitment, and our policy, to settle warranty claims and address credit requests quickly and fairly.
Our credit and reimbursement process covers costs experienced by the customer as a result of PolyVision product quality issues, delivery issues or other factors. It does not cover problems related to freight damage, short shipments or lost deliveries. These reimbursements are handled by the freight claims process.
How to request a credit
In most cases, the authorized reseller will file a credit or reimbursement request on behalf of their customers. The reseller must initiate and obtain written approval of a formal credit request before incurring labor costs or expending other financial resources that are expected to be credited by PolyVision.
- Gather all required information and complete a credit request approval (CRA) form (XLS). For claims related to a delivery delay (other than issues handled by carrier freight claims) the following additional information is also required.
- Original delivery date and time as committed by PolyVision
- Actual date of delivery and time
- Description of steps required to correct the effects of the delayed delivery
- A quote listing labor hours, cost of labor and other direct costs
- Submit all required information to the responsible PolyVision customer service representative.
- $ 25,000 or more, Chief Financial Officer
- $ 5,000 to $ 24,999, Sr. VP of Operations
- $ < $ 5,000, Director of Customer Service
- PolyVision customer service will process the request. This includes reviewing requests, documenting findings, and communicating status with customers. PolyVision must pre-approve all credit requests.
|
|
|
|
|
|
|