fuse FAQs

How do I purchase the fuse digital visualizer?

fuse is available from your authorized PolyVision reseller. To find a reseller near you, read our How To Buy page. Or, in the U.S. call 1-800-620-POLY (7659) and PolyVision Customer Service will assist. In Europe, the Middle East or Africa call +32 (0)89 32 31 30.

How does eno one ship? How many boxes?

fuse ships in a single box with all the necessary software, icon strip and cables included in the box.

What is required to operate fuse?

You will need a PC or Mac computer with a powered USB 2.0 port. Everything else ships with fuse, including all cables and software.

How does PolyVision support the fuse digital visualizer after the sale?

The fuse Digital Visualizer comes with a 3-year standard warranty. Replacement or repair will be at PolyVision’s discretion.

FAQs for fuse's TrueSnap™ technology

What is "TrueSnap technology?"

fuse's TrueSnap technology automates the perfect alignment and clean-up of captured text, line-art, charts and graphs to free up lesson prep time.

How do I edit photos with TrueSnap?

TrueSnap is not a photo editing software. It is designed to align and clean up captured text, line-art, charts and graphs.

What are best practices for using TrueSnap's realign and unbind features?

• Place an open book or document with at least 3 sides within the camera’s field of view
• Use a dark background to highlight content
• Use a subject with standard margins (no images bleeding off pages)
• Use a subject with one or few colors for best presentation

What are best practices for using TrueSnap's Recolor feature

• Place subject on a dark background for best result
• TrueSnap will assign 1 of 5 colors to each pixel in the image (not intended for image correction of pictures and photographs)

How do I maximize the TrueSnap images?

• Focus before using TrueSnap
• Use good lighting to minimize shadows
• Requires at least 1024 x 768 resolution or higher
• Maintain at least 4" between the lens and page/subject
• Use most of the field of view
• Keep the corner and edges exposed
• Avoid glossy paper and LED lighting to minimize reflections and glare
• Avoid image bleeds, such as those in magazines, for optimal detection of page edges

Whom do I contact with TrueSnap questions?