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RoomWizard Warranty Information
  
 
Effective Date: 1/12/04

What is Covered

  • RoomWizard Scheduling System

PolyVision warrants the RoomWizard signs to be free from defects in material and workmanship under normal use and care for two (2) years from the date of shipment except as noted below. PolyVision will repair or replace, at its option, any RoomWizard product or part thereof which fails as a result of such a defect during the warranty period. This warranty is valid only for the original purchaser.

PolyVision does not warrant matching of color or texture for the physical enclosure and will ship replacement RoomWizard signs with the latest software version only. This warranty does not apply to:

  • Damage caused by a carrier
  • Damage due to accident, abuse, misuse or customer power supply problems
  • RoomWizard signs not installed, maintained or used in accordance with published PolyVision installation and/or usage guidelines
  • User modification, including use of parts and components not supplied by PolyVision
  • RoomWizard mounting accessories (Wire Management Kit, Glass Mount Kit & Wire Management Kit, and Power Supply Holder) are warranted for ten (10) years.

THIS LIMITED WARRANTY IS THE SOLE REMEDY FOR PRODUCT DEFECT AND NO OTHER EXPRESS OR IMPLIED WARRANTY IS PROVIDED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. POLYVISION SHALL NOT BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES ARISING FROM ANY PRODUCT DEFECT INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE.

Appendix To The RoomWizard Warranty Statement

Product Branding and Warranty

RoomWizard is branded as a Steelcase product, but sold and delivered by PolyVision, a wholly owned subsidiary of Steelcase, Inc. The RoomWizard Warranty is offered and executed by PolyVision. RoomWizard is excluded from the standard Steelcase and PolyVision warranty.

Optional Extended Warranty

An optional extension of this standard two-year limited warranty is available. PolyVision offers a two (2) year extended warranty available for purchase only at the time of initial purchase of RoomWizard products.

Warranty Service

To request warranty service, you must call PolyVision within the warranty period. For warranty service in the US and Canada call 1-800-620-POLY (7659); for warranty service in Europe call + 32 (0) 89 32 31 30; for all other countries email support@polyvision.com. If warranty service is required, PolyVision will issue a Return Authorization Number. In most cases, a working unit will be sent to you with original packaging. This working unit replaces the defective unit and is warranted for the remaining warranty period of the original, defective unit. You must ship the defective product back to PolyVision in the original packaging of the replacement unit, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. The defective unit will not be returned to you.

Shipping Damage

The Roomwizard Warranty Statement excludes damage caused by a carrier. However, your RoomWizard product is covered by insurance during shipment. In case your products arrive with shipping damage upon arrival, contact PolyVision. In the US and Canada call 1-800-620-POLY (7659); in Europe call + 32 (0) 89 32 31 30; for all other countries email support@polyvision.com.





 
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